Shipping policy

Shipping Policy

Last updated: December 5, 2025

Thank you for shopping with The Custom Bakery, a division of N&D Legacy Group LLC. Because our personalized jewelry pieces are custom-made, production and shipping times are different from standard retail purchases. Please review this shipping policy before placing your order.

1. Processing & Production Times

All custom items are produced by our international manufacturing partners and then shipped to us for quality inspection and packaging. After we receive your items, we personally prepare and ship them to you.

Current Processing Time:

12–20 business days
(This includes overseas production + shipping to us.)

After we receive your item:

Our internal packaging & prep time is 2–4 business days before final shipment to you.

Total estimated timeline:
14–24 business days before your order ships to you.

These timelines may vary based on:

  • Holiday seasons

  • Vendor delays

  • Customs processing

  • High order volume

You will always be updated if delays occur.

2. Shipping Times (After We Ship To You)

Once your order leaves our studio, delivery typically takes:

  • Standard Shipping: 3–7 business days (U.S.)

  • Expedited Shipping: 2–3 business days (if available)

Delivery times begin AFTER your order has finished processing.

3. Tracking Information

You will receive two tracking updates:

  1. International tracking (from the vendor to us) — optional but not guaranteed

  2. Final U.S. tracking when we package and ship your order to you

Please allow 48 hours for tracking updates after receiving your shipping confirmation.

4. Incorrect or Incomplete Addresses

The customer is responsible for entering the correct shipping address at checkout.

We are not responsible for:

  • Packages delivered to the wrong address

  • Lost packages due to incorrect addresses

  • Reshipping fees if packages return to us

If you make an error, email us immediately at thecustombakery1@gmail.com.

5. Lost, Stolen, or Delayed Packages

Once a package is marked Delivered by USPS or any carrier, The Custom Bakery is not responsible.

We are not liable for:

  • Lost packages

  • Stolen packages

  • Delivery delays

  • Carrier issues

  • Customs delays on incoming shipments to us

For lost or stolen packages, please file a claim with the carrier.

We will assist where possible but cannot refund or replace items lost after delivery.

6. Damaged or Incorrect Items

If your item arrives damaged or incorrect, you must contact us within 7 days of delivery.

Please email:
📧 thecustombakery1@gmail.com

Include:

  • Order number

  • Photos of item & packaging

  • Description of the issue

We will repair, replace, or remake the item if approved.

7. Pre-Orders or Extended Wait Times

Some items may have longer production times depending on availability with our international vendors. Estimated timelines will always be listed on the product page when applicable.

8. Cancellations & Changes

Because all items are custom-made:

  • Orders cannot be canceled once production begins

  • We cannot change the name, spelling, style, or customization after 24 hours

  • Custom items are final sale

9. Us Vendor Transition

We are actively transitioning to U.S.-based vendors to reduce processing times. Until then, please allow the full production timeline listed above.

10. Contact Us

For ANY shipping questions, email:
thecustombakery1@gmail.com