Contact information

Contact Us

We're here to help! Whether you have a question about your order, need assistance with custom jewelry, or want more information about our products, The Custom Bakery Customer Support Team is always ready to assist.

📧 Email Support

For all inquiries, please email us at:

thecustombakery1@gmail.com

We respond to all messages within 24–48 business hours.

Please include:

  • Your full name

  • Order number (if applicable)

  • Photos (if reporting an issue)

  • A brief description of what you need help with

📦 Order Issues & Custom Requests

For damaged, incorrect, or defective items, please contact us within 7 days of delivery.

Custom order questions, changes, or updates should be requested within 24 hours of placing your order.

 

đź•’ Response Hours

Monday – Friday
10:00 AM – 6:00 PM EST

Weekend emails are answered on the next business day.

📱 Social Media

Follow us or send us a message on:

Instagram: @thecustombakery
TikTok: @thecustombakery

(Social media messages may take longer to receive a response; email is the fastest way to reach us.)

🤝 Our Promise to You

We value each customer and take pride in creating beautiful custom pieces. If you ever have a concern, question, or need support, we will do our best to assist you quickly and professionally.