Refund policy

Return Policy

Because all pieces are custom made, we do not offer returns or refunds on personalized jewelry. Each order is created specifically for you, so all sales are final.

However, we DO take care of our customers. If there is an issue with your order, we’re here to help.

Damaged, Incorrect, or Defective Items (7-Day Window)

If your item arrives damaged, incorrect, or defective, you have 7 days from the delivery date to contact us at thecustombakery1@gmail.com.

Please include:

  • Your order number

  • A photo of the issue

  • A brief description

If your claim is approved, we will repair, remake, or replace the item at no cost to you.

Items sent back without first contacting us will not be accepted.

Non-Returnable Items

We do not accept returns or exchanges on:

  • Custom or personalized items

  • Photo jewelry

  • Name necklaces

  • Special order items

  • Sale items

  • Gift cards

These items are final sale.

Exchanges

Exchanges are only offered if the item arrived damaged or incorrect.
We do not offer exchanges for:

  • Wrong size

  • Change of mind

  • Ordering the wrong color or style

Refunds

Refunds are only issued if we are unable to repair or replace a damaged or incorrect item.
If a refund is approved, it will be returned to your original payment method within 10 business days.